The Operating System for Remote Monitoring & Assistive Technology

Scale your monitoring center without the "Alert Fatigue" or administrative overhead.

In the world of Remote Monitoring, your product is reliable. But as you scale, the challenges of managing 24/7 shifts, ensuring Medicaid compliance, and keeping staff engaged can become overwhelming.
OneHermes (1H) is the only all-in-one business suite designed specifically to solve the unique operational hurdles of small-to-mid-sized remote monitoring companies.

Why OneHermes?

Most monitoring centers rely on a patchwork of low-code platforms or manual spreadsheets that don’t talk to each other. OneHermes replaces that “software soup” with a single, powerful platform integrated with your core monitoring software like DICE or Manitou (Bold).

Conquer Alert Fatigue with a "Single Pane of Glass"

Tired employees working odd hours shouldn’t have to hunt for information. Our custom dashboard consolidates all critical data into one view, allowing your monitors to:

  • Focus on the right alerts at the right time.
  • Standardize task performance across all shifts.
  • Access client history instantly, ensuring consistent and personalized service.

Master Complex 24/7 Shift Management

Direct Support Professional (DSP) shortages are at an all-time high. OneHermes treats scheduling as both an art and a science:

  • Gamified Scheduling: Employees can pick up open shifts to earn bonus points, while last-minute no-shows trigger penalty points.
  • Intelligent Matching: Our AI matches monitors to clients based on skill, geography, and even soft factors like employee and customer preferences.
  • Automated Payroll: Shift management is fully integrated with time tracking and payroll (QuickBooks, UKG, etc.), handling complex weekend or expertise-based pay rates automatically.

Audit-Ready Documentation & Billing

Every “event” is a potential audit point. 1H ensures you never leave money on the table or fail a state check:

  • Multi-Channel Logging: Automatically document every communication—phone, SMS, or WhatsApp—in one central file.
  • Medicaid/Waiver Ready: Meticulous documentation for state audits and Medicaid billing is generated as a byproduct of your work, not an extra task.
  • Automated Invoicing: Generate batch invoices and push them directly to accounting software or MCOs like MyChoice.

Drive Growth Through Partner Integration

Growing a remote monitoring business requires strong B2B relationships.

  • Dealer Portals: Allow your B2B partners and dealers to enter new patient requests directly into your system.
  • Seamless Onboarding: Internal workflows allow you to review and approve these requests instantly, eliminating manual data re-entry and errors.

Core Features Built for Your Industry

  • Aquan AI Integration: Provides subjective review of staff work and customer interactions to maintain high service standards.
  • Geofencing & Face Tracking: Secure and verified time tracking for remote or field-based staff.
  • CRM & Marketing: Built-in tools to reach new families and agencies via automated email and social media campaigns.
  • Digital Contracts: Share and sign complex quotes and contracts via SMS or WhatsApp for faster onboarding.

Compliance & Security You Can Trust

We know your business handles sensitive data. OneHermes is built to be:

  • HIPAA, GDPR, and CCPA Compliant.
  • Always Audit-Ready with advanced data encryption and MFA.
  • Role-Based and Attribute (Location / department / etc..) Security to ensure staff only see the data they need.