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🏠 In-Home Care 📡 Remote Monitoring 💼 Professional Services 🚀 Startups
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🏠 In-Home Care 📡 Remote Monitoring 💼 Professional Services 🚀 Startups
›Remote Monitoring & Assistive Technology
📡

Your monitors are watching over someone's parent at 2 AM. Your software should be watching over your business.

There's no purpose-built software for remote monitoring and assistive technology businesses. Until now. OneHermes is a full-suite platform — from alert management to billing to growth — built for how monitoring centers actually operate.

See It For Remote Monitoring → Read the Case Study

Monitoring Dashboard

Live
Fall Detected — Mrs. Patterson
Unit 204 · 2:14 AM · PERS Alert
Responding
Motion Inactive — Mr. Chen
Unit 118 · 1:47 AM · Activity Sensor
Escalated
Medication Reminder Ack — Ms. Rivera
Unit 305 · 1:30 AM · Med Dispenser
Resolved
Door Sensor — Mr. Thompson
Unit 112 · 12:58 AM · Entry Sensor
Logged
94%
Response Rate
47s
Avg Response
312
Active Clients

Remote Monitoring Has Been Ignored by Software Companies. We Noticed.

You were forced to cobble together low-code platforms, custom-built tools, and spreadsheets — because nobody built software for what you actually do. Here's what that costs you every day.

🔴

Alert Fatigue Is a Safety Risk, Not Just an Inconvenience

Tired monitors working 2 AM shifts are drowning in alerts — critical ones mixed with noise. When everything is priority one, nothing is. And when someone misses the one that matters, a family pays the price.

👥

DSP Shortages Are at an All-Time High — And Monitoring Centers Feel It Most

Remote monitoring was supposed to solve the staffing crisis. But monitoring centers still need highly trained staff who can handle high-stress situations at 3 AM. Turnover is brutal. Last-minute call-outs are constant. And every gap puts clients at risk.

📋

Every Alert Requires Documentation — And Manual Logging Is Killing You

Every event — the alert, the response, the communication, the outcome — must be meticulously documented for Medicaid, Waiver billing, and state audits. Manual logging is error-prone and eats hours of admin time you don't have.

📈

Growing Means Onboarding New Patients — And That Process Is a Mess

Your dealer partners and B2B referral sources send patient requests by email, fax, or phone. Someone re-enters it all manually. Errors creep in. Installations get delayed. Families wait. Revenue stalls.

We built our monitoring center to keep people safe in their homes. But half my time goes to patching together software that was never designed for this work.
Midwest-based monitoring organization · 1,500 monitored clients
The Single Pane of Glass

One Screen. Every Alert. Every Action. Every Note.

OneHermes gives your monitors a custom dashboard built specifically for remote monitoring — consolidating alerts from DICE, Manitou (Bold), and other systems into one view. No more toggling between screens. No more missed alerts buried in noise.

  • ✓ Priority-based alert routing — critical events rise to the top automatically
  • ✓ Standardized response workflows so every monitor handles events consistently
  • ✓ All communications — phone, SMS, WhatsApp — logged in one place per event
  • ✓ Real-time shift visibility so you always know who's on and who's responding
  • ✓ Compliance-ready documentation that captures everything as it happens
"My night team finally has one screen instead of four. The difference in their confidence is visible."
Monitor Experience
Before — Their Typical Night
Toggle between DICE, email, and a spreadsheet tracker
Manually log every event in a Word doc for compliance
Text the on-call supervisor when unsure of protocol
End of shift: pray nothing was missed
After — With OneHermes
One dashboard. Alerts sorted by priority. Nothing hidden.
Every action auto-documented as it happens
Standard protocol built into the workflow — no guessing
End of shift: clean handoff, full audit trail
A Day With OneHermes

What a 24-Hour Cycle Looks Like When Everything Connects

Your monitoring center never sleeps. Neither does OneHermes.

2:14 AM — A fall alert comes in

Your monitor sees it instantly. Not buried in noise — at the top, flagged critical.

The OneHermes dashboard routes the alert by severity. The monitor follows the standardized response protocol — contact the client, notify the emergency contact, dispatch if needed. Every action, every call, every note is logged automatically.

"Before, my team had to decide what was urgent. Now the system decides for them."
Alert Dashboard
6:00 AM — Shift change: night to day

Clean handoff. No verbal "make sure you check on Mrs. Patterson."

The outgoing monitor's shift ends with a complete audit trail. The incoming monitor sees exactly what happened overnight, what's pending, and what needs follow-up. No gaps. No "I think someone was handling that."

"Shift handoffs used to be our biggest risk. Now they're our smoothest process."
Shift Management
10:30 AM — A dealer submits a new patient request

No fax. No email chain. No re-entry.

Your B2B partner enters the new patient request through the OneHermes dealer portal. It flows directly into your pipeline — fully integrated. The internal workflow routes it for review and approval. Installation is scheduled the same day.

"We onboard new patients in days now, not weeks."
CRM & Growth
2:00 PM — Last-minute DSP call-out for the night shift

The hardest staffing challenge in the industry — handled in minutes.

OneHermes knows your monitors' certifications, availability, and penalty points. It auto-identifies qualified replacements and sends shift offers. The gap is filled before your operations manager finishes lunch. Payroll adjustments happen automatically.

"DSP shortages almost broke us. Now the system fills gaps I used to spend hours on."
Workforce
4:00 PM — End of month: billing runs itself

Invoices generated. Pushed to QuickBooks. Submitted to MCOs. Done.

OneHermes automatically generates invoices from documented events and service hours. They're pushed to QuickBooks and can be submitted to MCOs like myChoice. No spreadsheet reconciliation. No missing billing cycles.

"We stopped leaving money on the table. Every documented event gets billed."
Billing Automation
5:30 PM — AQUAN AI flags something you need to see

One monitor's response times have been slipping. AQUAN AI noticed before you did.

AQUAN AI provides a subjective review of your staff's work — not just speed, but quality of interaction with clients. It flags patterns: a monitor who's burning out, a client who's getting inconsistent service. You intervene before it becomes a problem.

"It told me one of my best people was burning out. I adjusted her schedule and kept her."
AQUAN AI
Built for Remote Monitoring

Every Part of Your Center. One Platform.

No more low-code workarounds. No more custom builds that break. Here's what OneHermes handles out of the box.

🔴

Alert Management & Single Pane of Glass

Priority-based alert routing, standardized response protocols, and one dashboard that consolidates DICE, Manitou, and other monitoring systems.

  • Integrated alert feed from major monitoring platforms
  • Priority-based routing — critical alerts surface automatically
  • Standardized task/activity workflows for consistent response
"My monitors stopped drowning in noise."
👥

DSP Shift Management

Built for the unique staffing challenges of monitoring centers — last-minute call-outs, penalty points, odd-hour coverage, and payroll adjustments.

  • Auto-fill shifts based on certs, availability, and penalty points
  • Last-minute call-out handling with instant replacement offers
  • Industry-specific payroll adjustments and overtime rules
"We fill 3 AM gaps in minutes, not hours."
📋

Documentation & Compliance

Every event — alert, response, communication, outcome — documented automatically. Ready for Medicaid/Waiver billing and state audits.

  • Auto-log every action as it happens — no manual entry
  • Multi-channel communication capture: phone, SMS, WhatsApp
  • Audit-ready event trails for Medicaid and state compliance
"Our last state audit was the smoothest we've ever had."
📈

Growth & Dealer Portal

Dealers and B2B partners submit new patient requests through an integrated portal. No re-entry. No manual errors. Internal workflows route approvals.

  • Online dealer portal for new patient submissions
  • Integrated CRM with pipeline and Kanban management
  • Built-in digital marketing capabilities
"Dealers love the portal. Patients love the speed."
💰

Billing & MCO Integration

Auto-generate invoices from documented events and service hours. Push to QuickBooks. Submit to MCOs like myChoice. No missing billing cycles.

  • Event-based invoice generation — every service gets billed
  • Direct push to QuickBooks and accounting platforms
  • MCO submission integration (myChoice and others)
"We recovered $14K in the first month from events we'd been failing to bill."
🧠

AQUAN AI — Staff Quality & Insights

Goes beyond response times. AQUAN AI provides subjective review of staff interactions with clients — quality, empathy, and consistency.

  • Monitor performance analysis beyond basic metrics
  • Burnout and attrition early warning signals
  • Client experience quality scoring
"It sees patterns in my team that I can't see from reports."
Integrations

Works With Your Monitoring Stack

OneHermes integrates with the monitoring platforms and business tools you already use.

DICE
Monitoring Platform
Manitou (Bold)
Monitoring Platform
QuickBooks
Accounting
myChoice MCO
MCO Billing
Customer Story

From Duct-Taped Systems to a Real Platform

Midwest-Based Remote Monitoring Organization · 1,500 Monitored Clients
How a Remote Monitoring Center Cut Alert Response Time by 40% and Finally Stopped Losing Revenue to Unbilled Events

The founder started this Midwest-based monitoring center five years ago with a clear mission: help seniors age safely at home through technology instead of institutional care. The monitoring center grew quickly — 320 clients across central Florida, three shifts of monitors running 24/7, and partnerships with a dozen equipment dealers.

The technology they monitored worked beautifully. The software they ran their business on was a different story. Alert management lived in DICE. Client records lived in a custom Access database. Dealer requests came in by email and fax. Timesheets were in Excel. Billing was a monthly nightmare of cross-referencing event logs against service hours in QuickBooks.

"We were monitoring our clients with cutting-edge sensors — and running our business on duct tape."

The breaking point came when a state auditor flagged incomplete documentation on 23 events in a single quarter. Management knew the responses had happened — his monitors had handled them — but the paper trail had gaps. The calls were made but never logged. The follow-ups happened but were noted in someone's personal notepad. It wasn't a care problem. It was a system problem.

Six weeks after implementing OneHermes, the monitoring dashboard consolidated alerts from DICE and Manitou into a single, priority-sorted view. Monitors stopped toggling between three screens. Response times dropped 40% — not because the team worked faster, but because they stopped wasting time finding the alert.

Every action — every call, SMS, WhatsApp message, every escalation — was auto-documented as it happened. When the next audit came, The team didn't scramble. He pulled the report in two clicks.

The dealer portal transformed patient onboarding. Partners submitted requests online. The internal workflow routed approvals. Installation was scheduled the same day. No re-entry. No faxes.

And the billing? OneHermes generated invoices automatically from documented events, pushed them to QuickBooks, and submitted claims to the MCO. In the first month alone, they recovered $14,000 in events that had previously gone unbilled.

"For the first time in five years, I feel like I'm running a business — not just keeping one alive."

40%
Faster alert response
$14K
Recovered in month 1
94%
Alert response rate
0
Audit documentation gaps
JT
Founder & Operations Director
Midwest-Based Remote Monitoring Organization

Ready to See What Your Monitoring
Center Could Look Like?

30-minute call. We'll walk through your center — your alert sources, your staffing challenges, your billing headaches — and show you exactly how it works.

Book Your Demo →